Life Changes

Life happens. So how can we help you deal with it?

Life changes can be challenging, but we’ll try to make it as easy as possible for you to manage your benefits.

First, tell us what kind of change you’re experiencing. Any of these will allow you to make changes to your benefits mid-year.

Generally, these changes require you to take action within 31 days of the event.

New marriage, partnership, or child


Change in dependent status


Partner or spouse changes jobs


Leaving ServiceNow


New marriage, partnership, or child

If you’re adding a new member to your family, whether that be a spouse or baby, we’ve got them covered.

Need help? Contact your Benefit Advocate at 925-658-1581 or servicenow@alliant.com.

For employees working 20 or more hours per week, we will cover spouses, domestic partners, and children as dependents on your plan. We’ll also allow you to leave your ServiceNow plan if you’d like to be covered by your spouse/partner’s employer plan instead.

Adding someone on your plan will affect your contribution level, HSA/FSA rules, and other financial considerations so make sure you get to know how family coverage works before you make any changes. You don’t have to figure it out alone: ALEX can help you figure out how your costs will change under each scenario.

Review your dependent plan options in these pages:

Health & Well Being
Financial

When you’re ready, sign into BenefitSolver and click on the Change My Benefits button to make your new plan elections or add a dependent. There may be requirements, like proof of the event, depending on your situation.

Change in dependent status

Divorce, loss of a dependent, or a covered child turns 26. Any of these events will require you to remove that person from your plan. It’s as easy as when you added them in the first place.

When you’re ready, sign into BenefitSolver and click on the Change My Benefits button to remove the dependent from your plan. There may be requirements, like proof of the event, depending on your situation.

Need help? Contact your Benefit Advocate at 925-658-1581 or servicenow@alliant.com.

Partner or spouse

Adding someone on your plan will affect your contribution level, HSA/FSA rules, and other financial considerations so make sure you get to know how family coverage works before you make any changes.

Need help? Contact your Benefit Advocate at 925-658-1581 or servicenow@alliant.com.

Review your dependent plan options in these pages:

Health & Well Being
Financial

When you’re ready, sign into BenefitSolver and click on the Change My Benefits button to add/remove a dependent or waive your plan. You should get confirmation of your changes from the carriers within a few weeks.

Leaving ServiceNow

We’re sorry to see you go, but wish you all the best in the next chapter of your journey. While your employee benefits will automatically terminate the end of the month in which you leave, you’ll need to pay attention to a few things.

Need help? Contact your Benefit Advocate at 925-658-1581 or servicenow@alliant.com.

COBRA Coverage

If you’re leaving ServiceNow without another job lined up or you have a gap in coverage at your next job, we can help you with COBRA coverage. COBRA gives you the same medical coverage you were eligible for as an employee, with one caveat: you will be responsible for the full cost of this coverage. Remember, we pay a portion of this coverage for employees; once you’re longer an employee, you’ll have to pay the full cost.

After you part ways with ServiceNow, you will receive a COBRA enrollment packet from our COBRA administrator, Businessolver, at your home address on record. Instructions on how to enroll and pay for coverage will be outlined in this packet – please follow the instructions carefully.

If COBRA just doesn’t do it for you, don’t fret. You may have other options on the Health Exchanges.

Managing your documents/benefits

Sometimes you’ll need to pull up documents from your coverage while at ServiceNow. For example, if you lose the W-2 we mail you and need to print another copy.

These platforms will remain active after you leave ServiceNow, so you can reference documents. You’ll still need to use your current log-in so make sure to keep that information safe.

[Platform to manage COBRA/benefits]
[Platform to view employment info]