Delivery Schedule & Service

A good delivery starts with having good information. To place and schedule a delivery for Concrete, Sand & Gravel or Construction Products our Sales and Dispatch staff will need the following information.

Will Call

“Will Call” orders are accepted, but all must be confirmed verbally by 1:00 PM the previous day or 5 business hours prior to the scheduled start time. Same day Will Call orders will be worked into the schedule at our earliest convenience.

Scheduling

  1. The Date and desired time of delivery, subject to availability and delivery hours
  2. The customer name or the business name the account can be found under, the method of payment and any PO numbers or job references that are necessary.
  3. The Name, phone or cell phone number of the person placing the order
  4. The exact delivery address including cross streets and any special directions
  5. The total quantity of what is to be delivered including anticipated balances
  6. The type of project being done i.e. footing, walls, slab, etc.
  7. The mix, mix number or the material being requested
  8. For Concrete; the desired slump and admixes required. Normal slump is 4 inches.
  9. Is the job being pumped? If so, what type of equipment is the pump company providing and what is the distance being pumped?
  10. “Will Call” orders are accepted, but all must be confirmed verbally by 1:00 PM the previous day or 5 business hours prior to the scheduled start time.
  11. Will Call orders that are not confirmed will be cancelled and subject to a cancellation fee. Cancelled Will Call orders can be rescheduled at a time that fits conveniently in our next available time period.
  12. Late in the day orders after 3:00pm may incur a overtime charge (to pay the driver for extra overtime hours) We will let you know when scheduling if this is a potential charge at time of your order and will ask for your authorization of this charge.

Service

  1. We always strive to be on the job as scheduled.
  2. First round AM orders will be given a specific start time (plus or minus 10 minutes), all other orders will be taken within a 1 to 2 hour time spread. This is due, unfortunately to the fact, that orders which are later in the day are affected by any and every unanticipated delay which occurs earlier in the day.
  3. Same day Will Call orders will be worked into the schedule at our earliest convenience.
  4. Pump Holds or inspection delays will directly affect our service to you and all of our customers.
  5. Once a concrete delivery has started we are committed to keeping service to that job until the ordered quantity and any planned balance has been delivered.
  6. “Clean up” loads when prearranged are considered part of the original ordered quantity. One truck will be reserved for one clean up balance. Orders going beyond the clean up amount or the original amount ordered will be treated as a completely new order and charged accordingly. This may effect your job because of unplanned delivery, we will always try to schedule this as soon as possible.